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Fresenius Vamed

In the planning and construction of hospitals, Fresenius Vamed sets high quality standards in its flexible design of parameters across processes and structures. These parameters include:

  • process optimization (for example surgery, admission and discharge areas, interdisciplinary emergency facilities, interdisciplinary outpatient clinics)
  • differentiation according to modular care levels (from basic to intensive care)
  • flexible use of buildings and wards in response to shifts in demand – always allowing for particular reimbursement systems and technical developments

VAMED has an internationally experienced team of experts who assure the quality of the structural and process design even when the project is at the concept stage and when services are established.

Internally, the processes are also designed for efficiency and sustainability, using interdisciplinary quality standards. These standards are mostly based on ISO 9001:2008 and ISO 13485:2003 standards, as well as the standards of the European Foundation for Quality Management (EFQM). These high standards are paying off. Our subsidiary VAMED-KMB Krankenhausmanagement und Betriebsführungsges. m.b.H. has won an EFQM Excellence Award for the second time. In 2012, the company was awarded in the category “Creativity and Innovation.” The award confirms the excellence of our services: both the responsible facility and operational management at the Vienna General Hospital and University Hospital AKH as well as the innovation demonstrated by the employees at VAMED-KMB.

In the hospital area, VAMED uses the certification model JCI (Joint Commission International). The Neurological Therapy Center Kapfenberg and the National Research Center for Maternal and Child Health in Astana, Kazakhstan, achieved the JCI certification. Both health care organizations are managed by VAMED and both were certified to have the highest level of quality: firstly regarding patient care, secondly regarding hygiene and safety, and thirdly regarding the very high patient and employee satisfaction.

Fresenius Vamed also demonstrates the highest service quality in health care tourism. VAMED Vitality World’s award as “World’s Leading Medical Wellness and SPA Operator,” one of the World Travel Awards in 2012, bears witness to this success.

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